SEPTA is committed to consistently deliver a positive Customer Experience! We are driven by our customers and fueled by their expectations.
Hours:
Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm
Phone:
215-580-7800 – English, En espanol disponible and other languages
Our multilingual line can help you in more than 200 languages. We help LEP (Limited English Proficient) callers with an interpreter and a SEPTA team member.
Hours:
Mondays – Fridays 7 am – 7 pm
Saturdays – Sundays 8 am – 5 pm
For brief questions, use our Chat Now to speak with a SEPTA team member.
Comment and Incident Form
Responses may take two to four business days.
SEPTA Headquarters 1234 Market Street
69 th Street Transit Center
30 th Street Market-Frankford Line [L] Station | Temporarily closed due to construction
Norristown Transit Center
Frankford Transit Center
15 th Street / City Hall Station Complex (concourse)
Olney Transit Center
Walnut-Locust Station (concourse)
Service questions and travel information is available during hours of operation
Jefferson Regional Rail Station
Suburban Regional Rail Station
William H. Gray III 30th Street Station
Customer Service
1234 Market Street
4 th Floor
Philadelphia, PA 19107
Hours:
Mondays – Fridays 8 am – 5 pm
Customer Service: 215-580-7800
TDD/TTY: 215-580-7712
Emergency: 215-580-8111
Non-Emergency: 215-580-4487, police@septa.org
Administrative: 215-580-3641
Items found on SEPTA vehicles or property are turned in by our team members at the end of each day. Items are logged and tagged. If the item has contact information, we will notify the customer so it can be retrieved.
Most items are kept for 30 days. We cannot keep perishable items such as food.
Regional Rail Lost & Found: 215-580-5740
All Other Lost & Found: 215-580-7800
For requests for public records under the Pennsylvania-Right-to Know Law (Act 3 of 2008):
SEPTA requires completion of the statewide recognized Standard RTKL Request Form for the submission of all requests for public records to the Authority. The RTKL does not require SEPTA to act upon anonymous requests. In order to qualify as a written request for purposes of the RTKL and SEPTA policy, the completed form must contain (at minimum) the (i) name of the requester; (ii) mailing address of the requester (i.e., physical street address or post office box number); and (iii) records being sought, identified or described with sufficient specificity to allow SEPTA to ascertain which records are being requested.
Standard RTKL Request Form link: Standard RTKL Request Form (PDF)
The completed Standard RTKL Request Form should be sent to SEPTA via either its dedicated RTKL mailbox (openrecordsofficer@septa.org) or headquarters building as follows:
Open Records Officer
c/o Office of General Counsel
1234 Market Street
5 th Floor
Philadelphia, PA 19107